Companies think carefully about how they deploy a CRM system to make sure it meets their business goals. Some organizations may benefit from on-premise software, but a cloud-based CRM system also has its advantages.
When opting for an on-premises CRM, a company needs to purchase a subscription to use it in advance. Given the fact that the software resides on the company’s own servers, local CRM would be a good choice for organizations with strict security policies.
If you choose local CRM, the deployment process will require more time and IT resources. The task of the buyer is also to ensure ongoing maintenance of the local system, the vendor is not responsible for the flawless operation of the customer’s servers. At the same time, the vendor still provides technical support that enables critical problems to be resolved.
On the other hand, software as a service (SaaS) or cloud CRM stores data on the servers of a certified cloud provider. In this case, users have full access to the database wherever they are. The provider is responsible for the smooth operation of the system and provides all necessary updates and support.
Importantly, cloud CRM is highly scalable. This means that an organization can easily expand not only the functionality of the system, but also its performance as business requirements grow.
The only requirement for cloud system availability is a reliable internet connection.
Typically, most companies choose a cloud-based version of their CRM system deployment, but the on-site option is also available to choose from.