With over 200 CRM software solutions in the market, getting to the best qualified short list can be a challenge.
With over two decades of CRM
software experience, and completely candid and objective CRM software reviews,
we can cut through the hype, save time and reduce risk. Here are the top CRM solutions in the market.
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Salesforce.com Salesforce is the cloud CRM posterchild. The CRM software includes SFA, marketing and service. Salesforce is particularly strong in SFA, social media tools, the Force.com PaaS and a mature AppExchange ecosystem. The system also gets high marks in ease of use. However, the product is weak in marketing, offers a poor SLA, is missing many features and has the highest total cost of ownership (TCO) in the industry. |
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Microsoft Dynamics CRM Despite being late to the SaaS CRM market, Microsoft has acquired more CRM customers than any other vendor in its limited period and is using its momentum to change the market in terms of platform capabilities, deployment options and CRM pricing. Dynamics CRM strengths include its business process automation, flexible tools and low cost. Weaknesses include mobility and weak marketing & service modules. |
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Oracle CRM on Demand Oracle CRM on Demand is the company's original cloud CRM software. And despite some initial reservations (or Oracle's near schizophrenic position about the cloud), the company has made up lost time, acquired market share and earned a leadership position in the cloud CRM market. Strengths include the best Business Intelligence (BI) and marketing software bar none. Weaknesses include mobility, social and the user experience. |
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SAP CRM With its on-premise SAP CRM software, SAP is arguably the CRM industry leader. To gain CRM market share in the cloud the company offers Business ByDesign, and to a lesser extent its Sales OnDemand. Cloud SAP CRM strengths include tight ERP integration, business process automation, a third party ecosystem and a product backed by a global leader. Weaknesses include limited functionality, weak social tools and poor market share traction. |
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SugarCRM The release of SugarCRM 6.5 and the company's impressive business performance have repositioned Sugar in the competitive landscape. Sugar CRM strengths include a mature open source development framework and an unbeatable acquisition cost and one of the lowest TCO CRM systems in the marketplace. Weaknesses include BI & information reporting, a poor SLA and a brand that still doesn't compete well with the CRM leaders. |
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Sage CRM Sage Group delivers three CRM software solutions to a global market. Sage CRM and SalesLogix both serve the global SMB market. SageCRM strengths include native SaaS technology, low cost and tight ERP integration. Weaknesses include mobility, narrow feature sets and a lack of social tools. SalesLogix offers very impressive SFA and flexible customization, but lags when considered in a cloud environment. |
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Salesnet Salesnet was one of the earliest SaaS CRM systems in the marketplace. After a series of M&A events, Salesnet has returned to growth and found its place on the CRM leaderboard. Salesnet offers low cost, process automation and one of most focused and strongest sales force automation (SFA) systems in the market. Weaknesses include mobility, offline operation and lack of brand recognition. |
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Zoho CRM Zoho CRM is acquiring small and midsize (SMB) customers based on its ease of use, freemium pricing model, low cost and fast deployment. But like all CRM software systems, Zoho has weaknesses, which include missing CRM features, very limited marketing functionality, poor social media capabilities, a lack of process automation configuration and inconsistent customer service. |
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A CRM demo reveals ease of use, critical feature sets and reporting
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In the era of social media, CRM software pricing must be transparent
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In the era of social media, CRM software pricing must be transparent
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In the era of social media, CRM software pricing must be transparent
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In the era of social media, CRM software pricing must be transparent
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In the era of social media, CRM software pricing must be transparent
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In the era of social media, CRM software pricing must be transparent
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In the era of social media, CRM software pricing must be transparent
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In the era of social media, CRM software pricing must be transparent
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