CRM Reviews

home Home ondemand sitemap Sitemap saas search Search sfa comment Contribute

  Strategy | Selection | Implementation | Best Practices | Technology

CRM crm On Demand on demand crm On Premise crm software Open Source open source crm Industries industry software Regions global regions Directories software directories

CRM Software & Community Comments

Share your comments


Your comments, suggestions, constructive criticisms and questions are welcome.


Your input is appreciated and will contribute to the collective knowledge and information sharing throughout this site. We recognize that the many are smarter than the few and a significant portion of this website's content was created or expanded upon by community readers and participants.


software comments


  contact Please direct questions to stephenmills[at]


  contact Please direct CRM subject matter content to chaoli[at]


  contact Please direct website matters to webmaster[at]


  contact All other comments and enquiries can be directed to iandriskel[at]



Thank you in advance for your contributions.













  CRM 2.0


Now that CRM has finally become an industry accepted and universally understood term that goes well beyond media hype, software claims and vendor self serving definitions, the most forward thinking industry pundits have begun to introduce the next evolution of CRM, referred to as CRM 2.0. Similar to CRM, there is no consensus for a single CRM 2.0 definition, however, a generally accepted view suggests that CRM 2.0 has evolved as an extension of web 2.0 and social media and facilitates strategic collaboration with prospects and customers through the use of culture, technology and information technology tools in order to generate value for all parties and grow the relationships. CRM 2.0 has clearly elevated the CRM industry from a business to business (BTB) relationship to finally recognize and include the business to consumer (BTC) relationship.


Community Participation

The Global CRM Software Industry Forum

Home | CRM | On Demand CRM | On Premise CRM | Open Source CRM | Industry Solutions | Directories | Terms | Resources | Links